رویکرد تلفیقی ISM و AHP فازی جهت بهبود کسب و کارهای صنایع دستی ایران در بستر تجارت الکترونیک با محوریت ارتقاء اعتماد مشتریان

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Alam, A., & Usman, O. (2024). The Effect Of Customer Trust, Satisfaction And Easy On Buying Interest In E-Commerce. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.3767881

Auinger, A., & Riedl, R. (2022). Blockchain and trust: Refuting some widely-held misconceptions San Francisco. https://www.researchgate.net/publication/328465252_Blockchain_and_Trust_Refuting_Some_Widely-held_Misconceptions https://www.researchgate.net/publication/328465252_Blockchain_and_Trust_Refuting_Some_Widely-held_Misconceptions

Baylok, F. (2024). Examining the Impact of Trust on the e-Commerce Purchase Intentions of Young Consumers in Poland. Journal of Internet Commerce, 29(1), 239-254. https://www.researchgate.net/publication/363236726_Examining_the_Impact_of_Trust_on_the_e-Commerce_Purchase_Intentions_of_Young_Consumers_in_Poland

Bozic, B., & Kuppelwieser, V. G. (2023). Customer trust recovery: An alternative explanation. Journal of Retailing and Consumer Services, 49, 208-218. https://doi.org/10.1016/j.jretconser.2019.04.002

Da Silva, C. F., & Moro, S. (2021). Blockchain technology as an enabler of consumer trust: a text mining literature analysis. Telematics and Informatics, 101593. https://doi.org/10.1016/j.tele.2021.101593

Islam, T., Islam, R., Pitafi, H., Xiaobei, P., Rehmani, M., Irfan, M., & Mubarik, M. (2020). The Impact of Corporate Social Responsibility on Customer Loyalty: The Mediating Role of Corporate Reputation, Customer Satisfaction, and Trust. Sustainable Production and Consumption, 25. https://doi.org/10.1016/j.spc.2020.07.019

Kim, Y., & Peterson, R. A. (2024). A Meta-analysis of Online Trust Relationships in E-commerce. Journal of Interactive Marketing, 38, 44-54. https://doi.org/10.1016/j.intmar.2017.01.001

Kwon, K. (2023). The Role of Knowledge Share, Satisfaction, Social Commerce Usage Experience on Smart Mobile Device User's Purchase Intentions: Evidence from South Korean Consumers University of Westminster]. Marketing and Business Strategy. https://westminsterresearch.westminster.ac.uk/download/6533da3fcecc56396934d35bbde3a8d7ff09579f5fc34a680582a4d23d364861/5056684/Kwon_Kyung-Joon_thesis.pdf

Leong, L.-Y., Hew, T.-S., Ooi, K.-B., Chong, A., & Lee, V.-H. (2021). Understanding trust in ms-commerce: The roles of reported experience, linguistic style, profile photo, emotional, and cognitive trust. Information & Management, 58, 103416. https://doi.org/10.1016/j.im.2020.103416

Li, M.-W., Teng, H.-Y., & Chen, C.-Y. (2020). Unlocking the customer engagement-brand loyalty relationship in tourism social media: The roles of brand attachment and customer trust. Journal of Hospitality and Tourism Management, 44, 184-192. https://doi.org/10.1016/j.jhtm.2020.06.015

Muharam, H., Chaniago, H., Bin, A., & Endraria. (2021). E-Service Quality, Customer Trust and Satisfaction: Market Place Consumer Loyalty Analysis. JURNAL MINDS Manajemen Ide dan Inspirasi, 8, 237-254. https://doi.org/10.24252/minds.v8i2.23224

Nguyen, N., Leclerc, A., & LeBlanc, G. (2022). The Mediating Role of Customer Trust on Customer Loyalty. Journal of Service Science and Management, 6, 96-109. https://doi.org/10.4236/jssm.2013.61010

Nguyen, X., Tran, H., Phan, H., & Phan, T. (2020). Factors influencing customer satisfaction: The case of Facebook Chabot Vietnam. International Journal of Data and Network Science, 4, 167-178. https://doi.org/10.5267/j.ijdns.2020.2.001

Omoregie, O., Addae, J., Coffie, S., Ampong, A., & Ofori, K. (2024). Factors influencing consumer loyalty: Evidence from the Ghanaian retail banking industry. International Journal of Bank Marketing. https://doi.org/10.1108/IJBM-04-2018-0099

Savila, I. D., Wathoni, R. N., & Santoso, A. S. (2024). The Role of Multichannel Integration, Trust and Offline-to-Online Customer Loyalty Towards Repurchase Intention: an Empirical Study in Online-to-Offline (O2O) e-commerce https://scispace.com/papers/the-role-of-multichannel-integration-trust-and-offline-to-15se301dad https://scispace.com/papers/the-role-of-multichannel-integration-trust-and-offline-to-15se301dad

Su, C., Min, Q., Scornavacca, E., & Liu, Z. (2021). A Dual-role Trust Model for Social Commerce: A Guanxi Perspective. Information & Management, 58, 103512. https://doi.org/10.1016/j.im.2021.103512

Suchánek, P., & Králová, M. (2019). Customer satisfaction, loyalty, knowledge and competitiveness in the food industry. Economic Research-Ekonomska Istraživanja, 32(1), 1237-1255. https://doi.org/10.1080/1331677X.2019.1627893

Sullivan, Y. W., & Kim, D. J. (2018). Assessing the effects of consumers' product evaluations and trust on repurchase intention in e-commerce environments. International Journal of Information Management, 39, 199-219. https://doi.org/10.1016/j.ijinfomgt.2017.12.008

Turban, E., Outland, J., King, D., Lee, J. K., Liang, D., & Turban, D. C. (2018). Electronic commerce 2018 : a managerial and social networks perspective. Springer. https://doi.org/10.1007/978-3-319-58715-8

Upamannyu, N. K., Gulati, C., Chack, A., & Gurvinder, K. (2023). The effect of customer trust on customer loyality and repurchase intention: The moderating infelunce of percived CSR. International Journal of Research in IT, Management and Engineering, 5(4), 427-439. https://www.indusedu.org/pdfs/IJRIME/IJRIME_384_64993.pdf

Yadav, U. S., Tripathi, R., Yadav, N., & Tripathi, M. (2022). GLOBAL HANDICRAFT INDEX: A NEW INITIATIVE FOR DEVELOPING POSITIVE PROMOTION IN HANDICRAFT INDUSTRIES. In (Vol. 3, pp. 67-78).

Yuwen, H. (2022). Influence of Cultural Differences on the Establishment of Consumer Trust in a Socialized Cross-Border E-Commerce. Mobile Information Systems. https://doi.org/10.1155/2022/9952335

Yuwen, H., Guanxing, S., & Qiongwei, Y. (2022). Consumers' Perceived Trust Evaluation of Cross-border E-commerce Platforms in the Context of Socialization https://doi.org/10.1016/j.procs.2022.01.067

Zhang, M., Liu, Y., Wang, Y., & Zhao, L. (2021). How to retain customers: Understanding the role of trust in live streaming commerce with a socio-technical perspective. Computers in human Behavior, 127, 107052. https://doi.org/10.1016/j.chb.2021.107052