Identification and Analysis of Causal Relationships among Factors Influencing the Establishment of Enterprise 2.0 in the Ministry of Sport and Youth
Keywords:
Social Technologies, Enterprise 2.0, DEMATEL Analysis, Thematic Analysis, Ministry of Sport and Youth.Abstract
This study aimed to identify the key factors influencing the establishment of Enterprise 2.0 in the Ministry of Sport and Youth and to analyze the causal relationships among these factors. A mixed-methods design with a sequential exploratory approach was applied. In the qualitative phase, thematic analysis of semi-structured interviews with 15 purposively selected experts (ministry specialists, academics, and technology professionals) was conducted. In the quantitative phase, the DEMATEL technique was used to explore and visualize causal relationships among the identified factors. Validity and reliability were ensured through purposive expert selection, theoretical saturation, systematic analysis, and expert group judgment. The qualitative analysis identified 100 basic themes, 20 organizing themes, and 9 overarching factors: Technological Transformation, Organizational Intelligence, Social Dynamics, Contextual Structures, Technological Incongruence, Support Systems, Organizational Capacity Building, Organizational Agility and Synergy, and Performance Organization. DEMATEL results revealed Social Dynamics, Agility and Synergy, Organizational Intelligence, and Technological Transformation as driving (causal) factors, while Contextual Structures, Support Systems, Capacity Building, Technological Incongruence, and Performance Organization were recognized as effect (influenced) factors. Successful establishment of Enterprise 2.0 in the Ministry of Sport and Youth depends on strengthening key driving forces—especially Social Dynamics, Agility, Organizational Intelligence, and Technological Transformation—to overcome structural and contextual barriers and foster innovation, knowledge sharing, and stakeholder participation.
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