اعتبارسنجی‌ الگوی‌ رفتار شهروندی‌ سازمانی در بانک‌ مسکن‌

Amodia, J. B., & Visitacion, R. H. (2025). The Influence of Two-Factor Theory on Employee Retention: The Mediating Role of Organizational Citizenship Behavior and the Moderating Role of Leader-Member Exchange in Business Management. Jembar, 2(2). https://doi.org/10.61511/jembar.v2i2.2025.1388

Anser, M. K., Shafique, S., Usman, M., Akhtar, N., & Ali, M. (2021). Spiritual leadership and organizational citizenship behavior for the environment: an intervening and interactional analysis. Journal of Environmental Planning and Management, 64(8), 1496-1514. https://doi.org/10.1080/09640568.2020.1832446

Bogler, R., & Somech, A. (2019). Psychological capital, team resources and organizational citizenship behavior. The Journal of psychology, 153(8), 784EP - 802. https://doi.org/10.1080/00223980.2019.1614515

Boonparn, C., Rurkwararuk, W., Pooncharoen, N., & Leamprecha, N. (2020). The Relationship of Internal Marketing and Organizational Citizenship Behavior and Brand Citizenship Behavior on Credit Card Issuers' Call-Center Staff in Thailand. Journal of Community Development Research (Humanities and Social Sciences), 13(1), 55-68. https://www.journal.nu.ac.th/

Graham, J. W. (1991). An essay on organizational citizenship behavior. Employee responsibilities and rights journalVL - 4(4), 249-270. https://doi.org/10.1007/BF01385031

Kang, J., & Jang, J. (2019). Fostering service-oriented organizational citizenship behavior through reducing role stressors: An examination of the role of social capital. International Journal of Contemporary Hospitality Management, 31(9), 3567-3582. https://doi.org/10.1108/IJCHM-12-2018-1018

Mīhan Dūst, M., Madanī, A., & Mohebī, S. (2023). Designing a model for the development of Islamic organizational citizenship behavior among employees of the National Tax Administration of Iran using a qualitative approach. https://civilica.com/doc/1853941

Mostafa, B. A., & Saleh, R. S. (2023). The Relationship between Green Human Resource Management Practices and Organizational Citizenship Behavior. International Business Research, 16(4), 1-15. https://doi.org/10.5539/ibr.v16n4p15

Nuryanto, U. W., & Pratiwi, I. (2024). The Role of Trust and Engagement in Organizational Citizenship Behavior of Chemical Manufacturing Industry in Indonesia. Shirkah: Journal of Economics and Business, 9(1), 90-102. https://doi.org/10.22515/shirkah.v9i1.672

Organ, D. W. (2018). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 295-306. https://doi.org/10.1146/annurev-orgpsych-032117-104536

Podsakoff, P. M., & MacKenzie, S. B. (2014). Impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. In Organizational Citizenship Behavior and Contextual Performance (pp. 133-151). https://doi.org/10.1207/s15327043hup1002_5

Purwanto, A. (2020). Effect of organizational citizenship behavior, work satisfaction and organizational commitment toward indonesian school performance. Sys Rev Pharm, 11(9), 962-971. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3986863

Sādāt Barkabāf, K., & Dabbāgh Zādeh, R. (2022). Organizational citizenship behavior and its effects on employee and organizational performance. https://civilica.com/doc/1669644

Shah, S. A., Asif, M. A., Shoukat, M. H., Polatci, S., & Rehman, S. U. (2022). Quality management practices and inter-organizational project performance: Moderating effects of inter-organizational communication, relationship, and process conflicts in healthcare. Sage Open, 12(3). https://doi.org/10.1177/21582440221113829

Siswadi, Y., Jufrizen, J., Saripuddin, J., Farisi, S., & Sari, M. (2023). Organizational culture and organizational citizenship behavior: The mediating role of learning organizations and organizational commitment. Jurnal Riset Bisnis Dan Manajemen, 16(1), 73-82. https://doi.org/10.23969/jrbm.v16i1.7184

Sumardjo, M., & Supriadi, Y. N. (2023). Perceived organizational commitment mediates the effect of perceived organizational support and organizational culture on organizational citizenship behavior. Calitatea, 24(192), 376-384. https://doi.org/10.47750/QAS/24.192.45

Sun, R., Li, J. Y. Q., Lee, Y., & Tao, W. (2023). The role of symmetrical internal communication in improving employee experiences and organizational identification during COVID-19 pandemic-induced organizational change. International Journal of Business Communication, 60(4), 1398-1426. https://doi.org/10.1177/23294884211050628

Teng, C. C., Lu, A. C. C., Huang, Z. Y., & Fang, C. H. (2020). Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB) A study of three star hotels in Taiwan. International Journal of Contemporary Hospitality Management, 32(1), 212-229. https://doi.org/10.1108/IJCHM-07-2018-0563

Zarnegarian, Y. (2024). The Mediating Role of Islamic Work Ethics in the Effect of Psychological Capital on Organizational Citizenship Behavior. Qeios, 6(11). https://doi.org/10.32388/jfi02p.2

Zayas-Ortiz, M., Rosario, E., Marquez, E., & Colón Gruñeiro, P. (2015). Relationship between organizational commitments and organizational citizenship behaviour in a sample of private banking employees. International Journal of Sociology and Social Policy, 35(1/2), 91-106. https://doi.org/10.1108/IJSSP-02-2014-0010