The Impact of Electronic Human Resource Management Implementation on Employee Performance in the Organization of Student Affairs Considering the Role of Client Satisfaction
Keywords:
Electronic human resources management, organizational employee performance, customer satisfactionAbstract
Electronic Human Resource Management (E-HRM) is regarded as a means of enhancing services to the human resources clientele (including both employees and management), improving cost efficiency and effectiveness within the HR department, and enabling HR to evolve into a strategic partner in achieving organizational goals. The objective of the present study is to examine the impact of implementing E-HRM on employee performance within the Organization of Student Affairs, while taking into account the mediating role of client satisfaction. The methodology of this study is applied in terms of purpose and descriptive-survey in terms of data quality, and correlational in terms of the relationships between variables. The statistical population consisted of the employees of the Organization of Student Affairs. Based on the total population size (261 individuals) and using Cochran's formula, a sample size of 155 participants was estimated. The results of the study indicated that the implementation of electronic human resource management has a positive and significant impact on the performance of employees within the Organization of Student Affairs. However, no significant or effective relationship was found indicating that client satisfaction mediates the relationship between electronic human resource management and employee performance within the Organization of Student Affairs.
Downloads
References
Ahmad, F., Hossain, M. B., Mustafa, K., Ejaz, F., Khawaja, K. F., & Dunay, A. (2023). Green HRM Practices and Knowledge Sharing Improve
Environmental Performance by Raising Employee Commitment to the Environment. Sustainability, 15(6), 5040.
https://doi.org/10.3390/su15065040
Alomari, A. M. (2023). Exploring the Impact of E-HRM on Organizational Performance: A Mediated Model. International Journal of Data
and Network Science, 7(4), 1913-1920. https://doi.org/10.5267/j.ijdns.2023.7.002
Asadi Shouki, F., & Morad Rezaei, D. (2018). An Effective System for Employee Performance Evaluation. The 5th National Conference on
Applied Research in Management and Accounting.
Aziz, S. B., & Iqbal, S. (2024). The Role of HRM Functions in the Sustainable Performance of Pakistani Private Schools: A Post-Pandemic
Status Quo Analysis. Voyage Journal of Educational Studies, 4(3), 163-191. https://doi.org/10.58622/vjes.v4i3.191
Borah, A. J., & Bhowal, A. (2023). Impact of Human Resource Management (HRM) Practices on Teachers Performance in Golaghat District,
Assam, India. Asian Journal of Economics Business and Accounting, 23(19), 55-65. https://doi.org/10.9734/ajeba/2023/v23i191072
Boulet, M. (2025). Include, Care, Reward and Enhance to Build a Well-Being HRM System Based on Perceived Effectiveness and Fairness of
HRM Practices. Evidence-Based HRM a Global Forum for Empirical Scholarship. https://doi.org/10.1108/ebhrm-07-2024-0233
Claude, K. J. (2024). The Impact of Records Management on the Effectiveness of Human Resource Management in the Public Sector.
International Journal of Research and Innovation in Social Science, VIII(V), 1040-1060. https://doi.org/10.47772/ijriss.2024.805072
Drugova, E., Pleshkevich, I. B., & Klimova, T. V. (2021). Transformation of the Personnel Policy of Russian Universities Participating in Project
5-100: The Case of National Research Nuclear University Mephi. Vysshee Obrazovanie v Rossii = Higher Education in Russia, 30(6), 9-
26. https://doi.org/10.31992/0869-3617-2021-30-6-9-26
Hamsinah, H. (2021). The Role of Electronic Human Resource Management (E-Hrm) and Career Planning on the Performance of Bank
Employees in South Tangerang. International Journal of Artificial Intelligence Research, 6(1). https://doi.org/10.29099/ijair.v6i1.297
Harun, S., Shahid, S. A. M., Othman, A. K., Mohd Khirzan Badzli, A. R., & Gumbri, D. T. (2021). The Influence of HRM Practices on Employee
Behavioural Intentions: Do Generational Differences Matter? International Journal of Academic Research in Business and Social
Sciences, 11(4). https://doi.org/10.6007/ijarbss/v11-i4/9668
Hussein, N. J., & Jaaffar, A. H. (2024). The Effect of E-HRM Practices on the Performance of Academic Staff: The Mediating Role of Trust.
International Journal of Management and Sustainability, 13(2), 388-403. https://doi.org/10.18488/11.v13i2.3757
Joe, R. (2023). Enhancing Academic Evaluation: Factors Shaping Performance Appraisal in Higher Education Institutions (HEIS). TJJPT, 44(4),
4569-4575. https://doi.org/10.52783/tjjpt.v44.i4.1750
John, A. P., & Velmurugan, V. P. (2024). Optimizing Employee Performance Through E-Hrm: Insights From Its Organizations in Trivandrum.
Edelweiss Applied Science and Technology, 8(6). https://doi.org/10.55214/25768484.v8i6.3233
Lee, K.-Y., & Park, K. (2024). The Perception of HRM, Trust Between Employees, and Organizational Satisfaction in Public Institutions: The
Case of Korea. Journal of Infrastructure Policy and Development, 8(10), 8251. https://doi.org/10.24294/jipd.v8i10.8251
Mondejar, H. C. U., & Asio, J. M. R. (2022). Human Resource Management Practices and Job Satisfaction: Basis for Development of a Teacher
Retention Framework. International Journal of Multidisciplinary Applied Business and Education Research, 3(9), 1630-1641.
https://doi.org/10.11594/ijmaber.03.09.04
Mufeed, U., & Kumar, S. (2018). Examining the Relationship Between HRM Practices and Organizational Commitment: An Empirical Study
in Select Higher Educational Institutions. Asian Review of Social Sciences, 7(1), 67-70. https://doi.org/10.51983/arss-2018.7.1.1379
Pandey, P. K., Rathi, R., Singh, M., & Verma, J. (2024). Experimental Analysis on Microstructure, Mechanical Properties, and Corrosion
Behavior of TIG Welded AISI 444 Ferritic Stainless Steels. Engineering Solid Mechanics, 12(1), 93-102.
https://doi.org/10.5267/j.esm.2023.6.001
Pradhan, G. M. (2024). Human Resource Management Practices and Organizational Performance: An Empirical Study of Manufacturing and
Service Institutions of Nepal. The Batuk, 10(1), 29-38. https://doi.org/10.3126/batuk.v10i1.62296
Reginaldo, M. J. D. (2024). Human Resource Management Practices of Private Higher Education Institutions in Rinconada. Ijamrs, 4(6), 596-
599. https://doi.org/10.62225/2583049x.2024.4.6.3480
Saleh, Y. A. B. (2023). ETCS as an Effective Tool to Enable HRM to Fulfill the Requirements of CSR in the Field of Employee Training: An
Innovative Design and Specific Requirements. Universal Journal of Business and Management, 3(1), 1-27.
https://doi.org/10.31586/ujbm.2023.673
Sater, F. A., Aad, S., & Karkoulian, S. (2023). The Impact of the Emergence of E-HRM Practices on Employees Performance. Global Conference
on Business and Social Sciences Proceeding, 15(1), 102-102. https://doi.org/10.35609/gcbssproceeding.2023.1(102)
Sheikh, U., & Jamshed, S. (2024). A Systematic Review Guanxi HRM Practices, Formal HRM Practices to Improve Creative Performance in
Collectivism Organization Culture. Journal of Management Info, 10(1), 37-52. https://doi.org/10.31580/jmi.v10i1.2746
Syafri, M., Muktamar, A., Choerudin, A., Elizabeth, R., & Amalia, M. R. (2023). Bibliometric Analysis of the Influence of Academic Research
on HRM Strategy, Employee Performance, and Organizational Success Globally. The Eastasouth Management and Business, 2(01), 72-
82. https://doi.org/10.58812/esmb.v2i01.140
Yousefi Chermehini, S., Pasand, M. R., & Yousefi Chermehini, M. (2023). Investigating the Impact of Electronic Banking Service Quality on
Customer Satisfaction and Electronic Loyalty at Bank Mellat Branches in Ahvaz. Ninth International and National Conference on
Management, Accounting, and Law, Tehran. https://elmnet.ir/doc/11229296-81261
Zhang, K., & Villanueva, L. E. (2024). Human Resource Management Practices and Organizational Performance: Towards a Proposed
Employee Engagement Program. Journal of Education and Educational Research, 8(3), 315-328. https://doi.org/10.54097/ypdwj528
Downloads
Published
Submitted
Revised
Accepted
Issue
Section
License
Copyright (c) 2024 مهسا محمدزاده محمدزاده, شهامت حسینیان (نویسنده); آیدین سلام زاده
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
